Holiday Frequently Asked Questions
How do I get the keys to the holiday property? When you have paid the balance outstanding for your holiday or short break we will send you a CONFIRMATION OF RESERVATION email - this contains the details of the holiday property and confirms that the property will be available from 3pm on your arrival day.  Someone will meet you when you arrive to hand over the keys and quickly guide you through the amenities and facilities of the property.  It is imperative that you keep us advised of your progress as your near Bournemouth so that no one is kept waiting too long, details of the text number are included in this email.  In exceptional circumstances if someone cannot meet you on arrival then we will provide you with a code number for the key safe (containing the property keys).
What are the arrival and departure times? Self catering holiday rentals are available for occupancy from 3pm on the day of your arrival, you must leave no later that 10:00 am on the day of your departure.
How much deposit do I have to pay? If a holiday reservation is made six weeks or more before the booking is due to start it must be accompanied by a Deposit of 25% (minimum £100) of the Holiday Rental. If a reservation is made less than six weeks before the start of the holiday, the full Holiday Rental plus the Security Deposit must be paid at the time of booking.
What’s included in the Holiday Rental price? The sole use of the self catering accommodation for the duration of your holiday or short-break, Bed Linen for the number of guests booked - beds will be made up on arrival. Towels (not beach towels) for the number of guests booked plus a floor-towel for each bathroom. All gas, electricity, water, sewerage, waste removal & re-cycling and wireless broadband costs are included in the Holiday Rental price.
Do you accept short-breaks? Minimum stays vary depending upon the property and tariff period. 7-nights during the Peak tariff period with a Saturday to Saturday arrival/departure day for Apt 1, One80 and Friday to Friday arrival/departure day for 3 The Copse. Check the individual property tariffs for more information.
We require and travel cot and high-chair can you provide them? Yes we can free of charge, subject to availability.  We cannot provide a mattress or bed linen for cots.
Are group or young bookings accepted? No group bookings (four or more adult party members) are accepted where all party members are under 25 years of age, or where all members are of the same sex, unless the group consists of members of the same family across a number of generations.
What if I want to cancel my self catering holiday? It is very important that you take out cancellation insurance, we provide a link to a company that offers very competitive premium rates for UK self catering holidays and short breaks. You must tell us immediately by telephone or email that you want to cancel your holiday let reservation and the reason for the cancellation.  We are able to provide you with documentation to support your claim against your cancellation insurance. Our terms and conditions clearly describe how much of your holiday rental cost you are responsible for, the amount due is dependent upon how far in advance of the start of your holiday you cancel.
Do we get charged for cleaning the apartment? No, our guests expect their holiday accommodation to be thoroughly cleaned, and so do we! That`s why we don`t leave the cleaning of our properties to casual labour supplied by unaccountable agencies - all apartment cleaning and laundry is done by us, including the property maintenance, we are proud of our attention to detail.
What happens if something is broken or damaged during our stay? When you make the balancing payment for your holiday, we also ask you for a refundable security deposit to cover damage, breakages or excess cleaning.  The security deposit is normally refunded to you 7-days of the end of your stay with us. Should it prove necessary to withhold any part of your damage deposit we will send you an email with the balance of monies due, explaining why it has been necessary to retain monies and quantifying the amount and cost.
How should the property be left? We kindly request that guests leave the accommodation in a clean and tidy state, as it was found, with the washing up done, bins emptied, all food removed and everything back in position. We also ask that you strip the beds leaving the bed linen on each bed and all used towels in the bath.  We will be performing a full clean as soon as you vacate, but changeover time is limited. If the property is left in a particularly poor state we reserve the right to charge you for any additional cleaning that we deem necessary.
What if we leave something behind? Don’t worry, but do let us know as soon as you can. We have often posted favourite teddy bears, coats or personal effects, and we will do whatever we can to help, making a charge for postage and administration as appropriate from your security deposit.  Perishable or toiletry items will usually be disposed of but other items will be retained in our office for 28 days prior to disposal.
Version 16.3.1
 2009-2017 Steve Robertson & Ann Barnes Bournemouth Self Catering 4-Star Holiday Properties
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ESSAR Holiday Lets 40 Springfield Road POOLE Dorset BH14 0LQ United Kingdom Telephone: +44 (0) 1202 241483 Mobile: +44 (0) 7796 171751 Fax: +44 (0) 1202 237889 8am to 8pm
What if I want to cancel my self catering holiday? It is very important that you take out cancellation insurance, we provide a link to a company that offers very competitive premium rates for UK self catering holidays and short breaks. You must tell us immediately by telephone or email that you want to cancel your holiday let reservation and the reason for the cancellation.  We are able to provide you with documentation to support your claim against your cancellation insurance. Our terms and conditions clearly describe how much of your holiday rental cost you are responsible for, the amount due is dependent upon how far in advance of the start of your holiday you cancel.
Do we get charged for cleaning the apartment? No, our guests expect their holiday accommodation to be thoroughly cleaned, and so do we! That`s why we don`t leave the cleaning of our properties to casual labour supplied by unaccountable agencies - all apartment cleaning and laundry is done by us, including the property maintenance, we are proud of our attention to detail.
What happens if something is broken or damaged during our stay? When you make the balancing payment for your holiday, we also ask you for a refundable security deposit to cover damage, breakages or excess cleaning.  The security deposit is normally refunded to you 7-days of the end of your stay with us. Should it prove necessary to withhold any part of your damage deposit we will send you an email with the balance of monies due, explaining why it has been necessary to retain monies and quantifying the amount and cost.
How should the property be left? We kindly request that guests leave the accommodation in a clean and tidy state, as it was found, with the washing up done, bins emptied, all food removed and everything back in position. We also ask that you strip the beds leaving the bed linen on each bed and all used towels in the bath.  We will be performing a full clean as soon as you vacate, but changeover time is limited. If the property is left in a particularly poor state we reserve the right to charge you for any additional cleaning that we deem necessary.
What if we leave something behind? Don’t worry, but do let us know as soon as you can. We have often posted favourite teddy bears, coats or personal effects, and we will do whatever we can to help, making a charge for postage and administration as appropriate from your security deposit.  Perishable or toiletry items will usually be disposed of but other items will be retained in our office for 28 days prior to disposal.
Version 16.3.0
© 2009- 2017 Steve Robertson & Ann Barnes
ESSAR Holiday Lets 40 Springfield Road POOLE Dorset BH14 0LQ United Kingdom Telephone: +44 (0) 1202 241483 Mobile: +44 (0) 7796 171751 Fax: +44 (0) 1202 237889 8am to 8pm
Holiday Frequently Asked Questions
How do I get the keys to the holiday property? When you have paid the balance outstanding for your holiday or short break we will send you a CONFIRMATION OF RESERVATION email - this contains the details of the holiday property and confirms that the property will be available from 3pm on your arrival day.  Someone will meet you when you arrive to hand over the keys and quickly guide you through the amenities and facilities of the property.  It is imperative that you keep us advised of your progress as your near Bournemouth so that no one is kept waiting too long, details of the text number are included in this email.  In exceptional circumstances if someone cannot meet you on arrival then we will provide you with a code number for the key safe (containing the property keys).
What are the arrival and departure times? Self catering holiday rentals are available for occupancy from 3pm on the day of your arrival, you must leave no later that 10:00 am on the day of your departure.
How much deposit do I have to pay? If a holiday reservation is made six weeks or more before the booking is due to start it must be accompanied by a Deposit of 25% (minimum £100) of the Holiday Rental. If a reservation is made less than six weeks before the start of the holiday, the full Holiday Rental plus the Security Deposit must be paid at the time of booking.
What’s included in the Holiday Rental price? The sole use of the self catering accommodation for the duration of your holiday or short-break, Bed Linen for the number of guests booked - beds will be made up on arrival. Towels (not beach towels) for the number of guests booked plus a floor-towel for each bathroom. All gas, electricity, water, sewerage, waste removal & re-cycling and wireless broadband costs are included in the Holiday Rental price.
Do you accept short-breaks? Minimum stays vary depending upon the property and tariff period. 7-nights during the Peak tariff period with a Saturday to Saturday arrival/departure day for Apt 1, One80 and Friday to Friday arrival/departure day for 3 The Copse. Check the individual property tariffs for more information.
We require and travel cot and high-chair can you provide them? Yes we can free of charge, subject to availability.  We cannot provide a mattress or bed linen for cots.
Are group or young bookings accepted? No group bookings (four or more adult party members) are accepted where all party members are under 25 years of age, or where all members are of the same sex, unless the group consists of members of the same family across a number of generations.
Bournemouth Self Catering 4-Star Holiday Properties